Frequently Asked Questions
Got a question? Here's how to reach us.
Got a question? Here's how to reach us.
Questions about your order or the bag? Email support@homeofcraft.com and we'll get back to you as quickly as we can.
Can I return my bag if I don't love it?
Can I return my bag if I don't love it?
You have 30 days after your order arrives to request a return. Items must be unworn, in the same condition you received them, with tags and original packaging, plus proof of purchase. Email support@homeofcraft.com to start; items sent back without a return request can't be accepted. Return shipping is paid by the customer, unless your item arrived damaged or wrong, in which case we cover it. Sale items can be returned on the same terms. Approved refunds go to your original payment method within 10 business days. Shipping into the EU? You can also cancel or return within 14 days for any reason, under the same condition rules.
Is it handmade?
Is it handmade?
Yes. The body is hand-woven with hand-finished edges, and the top handle is hand-braided.
Does it have a closure?
Does it have a closure?
No. The top is open by design, with no zipper or magnet.
Which straps come with it?
Which straps come with it?
Both: an 18-inch braided cotton top handle and a 38-inch cross-body strap. They swap on bronze hooks.
What fits inside?
What fits inside?
The body is 14 × 11 inches and 5 inches deep, with an 8-inch opening: a phone, slim wallet, sunglasses, keys and a lipstick.
How do I clean it?
How do I clean it?
Spot clean with a damp cloth.








